Frequently Asked Questions

Click on a question below to find out more. If you have any queries or concerns please do not hesitate to email us.

 

Calculations For Curtains And Upholstery

If I give you my measurements can you work out how much fabric I need for curtains?

Yes of course, please contact our customer service team via our contact form.  We always recommend you ask your curtain maker or person doing the work as we all work slightly differently and we wouldnt want to over or under quote you. You can also read our fabric measurement guide to work out how much fabric you need for curtains.

Can you tell me how much fabric I need for my upholstery?

We advise asking the upholsterer or person doing the work for upholstery measurements. We have a rough guide of how much upholstery fabric you should need to give you an idea but please note this is a very rough guide and does not take the pattern repeat of the fabric into consideration.

Craft

Do you sell craft supplies other than craft fabric?

Yes, in our fabric warehouse we do sell lots of craft supplies as well as our craft fabric.

Curtain Make Up Or Upholstery Service

Do you make up curtains?

Yes we do make up curtains and roman blinds.  You can order our made to measure curtains direct on our website or please contact us for further information. 

Do you do upholstery?

We do not do the upholstery and only supply fabric. We cannot recommend an upholsterer and advise looking for somebody local to you.

Delivery

How will my fabric be sent?

For UK customers, dependent on the size of your order, your fabric will either be sent with Royal Mail, Parcel Force or our courier, UPS. Orders overseas will be sent with Royal Mail or UPS.

Will my fabric be on a roll or folded?

Whether the fabric is sent on a roll or folded will depend on the fabric itself and the size of the order. Generally, smaller orders tend to be folded, where as larger orders of fabric will be on a roll.  If you want it sent in a specific way, please call us and we will see if this is possible. 

Will I need to sign for my parcel?

Yes, the courier will ask for a signature upon delivery so please ensure somebody will be in at the address you are sending the fabric to. 

What happens if I miss the courier?

If you are not in when the courier comes they will leave a card with instructions for you to follow.  If the courier is Royal Mail then the parcel is normally left at your local depot.  If the courier is UPS, they will either leave a card and attempt delivery on the next two days or will leave a card and deliver your parcel to a local access point which will require photo i.d to collect the goods. If you do not respond to this card within 5 working days, the parcel is often sent back to us and charges can occur so please contact the courier as soon as you receive the card.  If you think you have missed the courier and have not received a card please dont hesitate to contact us.

How do I track my order?

If your fabric is sent on a trackable service, we will attach the email address you provide at time of ordering and you will receive an email from the courier with a tracking number so you can follow this.

If you ordered a small amount of fabric, this will be sent with Royal Mail and will not have a tracking number, however it will be on a signed for service.

Can I have my fabric sent straight to my curtain maker or upholsterer?

Yes, when you order on our website it will give you the option to fill out a delivery address different to the billing address so please use this facility.  We recommend checking with the curtain mkaer or upholsterer that they fabric they received is correct beofre they cut it, as once they cut it we cannot accept returns if it is wrong. 

Discount

Do you offer discount over a certain amount of metres?

We try to offer the best possible price of our fabrics upon first time of listing them. If you feel you are ordering a particularly large amount and would like to talk to somebody about discount please fill out our contact form.

Do you offer trade discount?

Yes, we offer 10% discount to trade customers. If you are a trade customer and would like to apply for an account, please fill out our contact form with proof of trade, so website or business card etc and we can reply with a personalised discount code which can be used on our website. 

Fabric Information

How can I find out the composition of a fabric?

If we can provide a detailed breakdown of the composition we will have put it on the description of the fabric.  If you require more detail about the composition of a fabric than what is on the description then please fill out our contact form

Are all your fabrics fire retardant?

Not all our fabrics are retardant. We will specify on each fabric description whether or not a fabric is fire retardant.

What if I need it to be fire retardant?

We can treat your fabric for you for domestic and commercial use. This can take a minimum of 14 days. It costs £50 for 1-10 metres and an extra £4.95 for every metre on top of this. There will be a £25 delivery charge on fabrics to be treated to cover shipment to and from the treatment company, you and us. If you would like to arrange this, please fill out our contact form.

Alternatively, on certain fabrics, you can use a fire retardant barrier cloth which goes between your fabric and furniture.

How can I tell which fabrics are suitable for my purpose?

On each fabric we have a number of symbols that show its suitability.

  • A pair of curtains means the fabric is suitable for curtains.
  • A dining chair shows the fabric is suitable for light upholstery so a chair not used every day.
  • An armchair shows the fabric is suitable for upholstery.
  • A roman blind shows the fabric can be used for roman blinds.
  • A thread and needle shows the fabric can be used for crafts.

Can I wash my fabric?

We only recommend dry cleaning of our fabrics unless stated otherwise on the fabric.  If you do want to check if you can wash it, we recommend doing a test on a sample.  If you draw round the sample on a piece of paper and then wash it you will be able to see if it has shrunk when you take it out and put it back on the paper. 

Returns

Can I return a fabric, if so, how?

Once a piece of fabric has been cut specifically for you, it can not be returned unless faulty. We encourage customers to request a fabric sample before ordering. This does not affect your statutory rights.

Samples

Can I request free fabric samples?

Yes, you can request up to 4 fabric samples. If you would like to do this, please use our sample order system on the website. 

Can I request samples of roll ends?

Unfortunately we cannot offer samples of our fabric roll ends.  If we were to cut samples from these pieces it would reduce the meterage avaialble.  We have our roll ends available to view in our Northampton fabric shop if you are local.  Alternatively, as a lot of our roll ends are from top end fabric designers, you may find local fabric shops to you have fabric books or hangers where you are able to view the fabric in true life. 

Can I get a sample of craft fabrics?

No, we do not offer samples of our craft fabrics.

Shipping

How much will it cost to ship a certain amount of fabric to my postcode?

If you add the quantity of fabric you are interested in to your basket, then go on to your basket and at the bottom left there is a postage calculator. Put your postcode in here and it will give you an estimate of how much it will cost to ship the fabric to you.

How long will my order take to arrive?

We dispatch all orders placed before 1pm the same day (excluding weekends).  All orders placed after 1pm are shipped on the next working day.  Once shipped, UK orders generally take 1-3 days to arrive. Overseas orders take 2-14 days dependent on location.

Do you ship everywhere in the world?

We ship to the majority of countries in the world. Unfortunately due to past problems shipping to the following countries we no longer ship to these; Russia, countries in South America and countries in Africa.

Shop

Are all your fabrics online in store?

Not all of our fabrics are available in store.  The majority of the fabrics you see on our website can be found in our fabric warehouse as well as over 70'000 more metres that are not online.  If you are unsure whether a particualr fabric you would like to see is available in store then please contact us to check before making your trip to our fabric warehouse.  

Can anyone visit your fabric shop?

Yes, the whole of our fabric warehouse is open to the general public and we encourage customers to visit. No appointment is needed.

What are your opening times?

We are open Monday - Saturday 9.30 - 16.00. We are closed Sundays and Bank Holidays.

Stock Of Fabric

Can I check stock of a fabric before ordering?

Yes, on each individual fabric we will display the amount we have in stock on the right hand side of the page.  If we are showing less stock than you require please fill out our contact form.

I ordered a fabric sample but now cant find the fabric on your website?

If the fabric is not on our website it means we do not have it in stock. Please fill out our contact form to see if we are able to get more in stock.

Can you get more of a certain fabric in stock?

Many of our fabrics are one off pieces that we cannot get more stock of.  We have a number of regular fabrics which we can always get more of so please fill out our contact form if you are interested in more fabric then we are showing stock of on a particular fabric. 

Can I reserve fabric whilst I wait for a sample?

If you would like to speak to someone about reserving a particular fabric please fill out our contact form.

Sourcing Fabrics

Can you source a particular fabric from a certain designer that is not listed on your website?

We do not source fabrics from certain fabric designers.  However we can source fabrics from Clakre & Clarke, Prestigious Textiles, iLiv and Fryetts Fabrics that are not listed on our website.

Trade

Do you do trade accounts?

We don't do trade accounts as such, we ask trade customers to pay for fabrics before we send them out but we can offer trade discount.

Do you offer trade discount?

Yes, we offer 10% discount to trade customers. If you are a trade customer and would like to apply for an account, please fill out our contact form with proof of trade, so website or business card etc and we can reply with a personalised discount code which can be used on our website.

Wholesale Fabric

Do you sell wholesale fabrics?

Yes we can do wholesale fabrics, please fill out our contact form for more information.