Refund policy

Returns & Refunds

Here at The Millshop Online we take great effort to ensure the products we sell are represented as accurately as possible on screen through multiple images and text. However, colours on screens can vary, so on our fabrics and linings we offer a sampling service which we advise all customers to use prior to placing an order. This will satisfy yourselves that it is the correct fabric, colour tone, weave and finish for your project. If you do not order a fabric sample prior to the purchase, we cannot be held responsible for any variance in the fabric. Please be aware that colour representation of the fabrics on screen can be affected by many brightness variables and may show up differently on your devices.

Please do call our customer helpline prior to purchasing, so we can advise you in any way and try to help with your decision making. Where possible we do offer returns on some items so if you’re not completely happy we can refund or exchange items. However, cut fabrics and linings which are cut specially to your requirements, printed to order fabrics and made to measure items unfortunately this isn’t possible.

Please read the below to understand our returns policy on specific items and obviously give us a call during office hours if anything is unclear. Our full terms and conditions can be found here https://www.the-millshop-online.co.uk/policies/terms-of-service.

Goods That Can Not Be Returned -

  • All Fabrics and Linings
  • Made to Measure Curtains, Blinds, Cushions and Tiebacks.
  • Curtain or Upholstery accessories cut to size (tape, lining, webbing etc)
  • Foam cut to your size.


Goods That Can Be Returned (30 Days No Quibbles) -

  • Sale Roll End Fabric.
  • Packages sundries.


PLEASE READ THE BELOW WHICH OUTLINES DETAILS OF EACH TYPE OF PRODUCT & RETURNS POLICY -


Returning Fabric & any other cut or printed products -

Returns cannot be accepted for any fabrics, linings or any other cut products e.g. heading tapes and webbing (unless faulty) as they have been cut to your order requirements, therefore we strongly advise that you use our sampling service before purchasing any fabric so that you can be sure that the fabric is the correct one for your project. On each fabric page you can simply add a sample to your basket by clicking the order sample (18cm x 12cm) button.


Made to Measure Curtains, Blinds, Cushions and Tiebacks.

These are bespoke items made specifically to your measurements & requirements and are therefore non-returnable. Be sure to order a sample prior to ordering and watch our Measuring Guide Information.


General -

We cannot accept an item returned as faulty if the appropriate product care instructions have not been followed and the damage caused to the product is clearly due to wear and tear or misuse.

Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred we will exchange the item.

Please note:

  1. Goods will only be accepted for return if they are despatched within 30 days of delivery, unless we have notified you otherwise.
  2. The item is your responsibility until it reaches us. Therefore, for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
  3. The cost of returning the item to us is your responsibility.
  4. Delivery charges are only refundable where goods are faulty, and a refund is made.
  5. If you exchange a product the delivery cost of sending the new product is chargeable.
  6. Refunds can take up to 3-5 working days to process. 


Returns Process -

If you wish to return an item please email info@the-millshop-online.co.uk or phone our customer service line on 01604 875062 for advice on how to return your goods.

Once you have had confirmation of the return from our customer service team the item can be returned to -

 Brockhall Fabrics, 2 Baird Close, Drayton Field Industrial Estate, Daventry, Northants NN11 8RY.